Sunday, 27 April 2008

2007/08 Customer Survey – Summary of results

Last month almost 20% of you were good enough to take part in our customer survey. This is an amazing response rate and we'd like to think that the findings are a strong indication of what you think of our service. The top five things we learned from you are below. We have tried to improve on each of these aspects.


1. You really value the statistics Web Teams provides

Our question on how much you value the statistics got an average value of 9.6 out of 10.

This tells us that what you most love about Web Teams are the way we automatically generate your league table, your goal stats, your league stats, your player stats, your team progress etc. A number of you told us the goal stats pie charts looked fantastic. A few of you asked where the team progress line chart from last year had disappeared to.

In response to this we have brought back a new improved team progress chart to your site. You can see this on your Team Progress page.

New improved team progress chart


2. You want to be able to display your club sponsors

Our open question of "if we could only do two things next year to improve the site, what should we do" came up with two clear responses. The first was that you wanted to be able to display your club sponsors.

We fully appreciate that clubs may want to thank and credit their sponsors. However, we think a website should be about your club and you shouldn't distract your visitor asking them to go elsewhere. We also have a problem with sponsors as we see this advertising and this is something we have tried very hard to stay clear of.

As a compromise we have decided that you can list your club sponsors, rather than show their logos, with links to their websites and with a brief description of what they offer. This information is subtly placed to the left of each page below your site links. If you really do want to show your sponsors' logos you can do this on your site pictures page or PhotoShop your team photo.

You can list your club sponsors


3. You want more pictures

The second suggested improvement was to be able to include more site pictures. We have now doubled your allocation from four pictures to eight.
Our advice remains that if you want to put a huge amount of pictures or video online then you should set up a website such as a Facebook Group to work in parallel with your Web Teams site and link to it.


4. You like having lots of space for your information

When we asked the open question what you liked best about the service, one of the common responses was that we allow lots of space for your information. Many of you have tried other services for your football sites and you strongly dislike your space being taken up by adverts.

We analysed our web logs and over 96% of all visitors have a screen resolution of over 1000px in width.

In response to this, we have made your website wider, the font size slightly bigger and tweaked the overall spacing to give your website a little more space to breathe. This change is also very much in line with big world leader websites such as http://news.bbc.co.uk/ and http://www.guardian.co.uk/ have recently done with their sites.

Click to view last season's page design


5. You like us and would recommend us

When we asked whether you'd recommend us to a friend or colleague, over 95% gave this a likelihood of 8, 9 or 10.
This is fantastic news to us and explains why we continue to grow every year. We have decided to freeze our prices at £15 again for the third year running as we would like to see the Web Teams community grow even further. We do not run the Web Teams service to try and push it to make money.
We know a lot of the teams are youth and student teams, so we are again keeping this price for a whole season well below the price most of you would pay for a referee for a single game. Please help us to continue to grow and indeed recommend us to other teams you know that would like a website. Any recommendations by word of mouth, email or on Internet discussion forums are massively appreciated.

Tuesday, 1 April 2008

Harry Enfield - Mr Cholmondley-Warner (Association Football)

Classic comedy from Harry Enfield about football in the old days: