Thursday, 23 April 2009

Customer Survey 08/09 - Initial Results

The Customer Survey 08/09 is now closed. Almost 20% of site administrators took the time to respond which is an amazing return for any email survey - so thank you!

We'll spend a few weeks reviewing what you have said and post a full report to our blog. But in the meantime, here is a quick list of answers you provided to the question "What do you like best about Web Teams?"

  • The automatic stat updates, when I only have to enter the results and each game report! its quality, well done!

  • No adverts. feels like it's 100% your site

  • Easy to use, an update can take around 5 mins but gets all tables, stats updates, layout looks professional and if site is well run can put many other websites to shame.

  • I think everything is excellent especially for the price but would say that the general user interface is the best thing about the service.

  • Excellent website - generally very easy to use. It has made our team much more cohesive - and the fantasy stats have really motivated the players. Keep up the good work!

  • Speed. I also use [other football website's name removed] to administer our 20 team club site. It is too slow on a weekend and keeps crashing. Your works brilliantly all the time.

  • I like the speed of the site and the ability to look at how other teams around us are doing. I would recommend the site to anyone.

  • The simple way to update the website! Takes a matter of minutes to update the whole thing, which is brilliant.

  • I like the automatic update of player stats and the lads love the fantasy stats, it bring a new dimension to Sunday mornings.

  • Everything, the service is superb, it only takes a few minutes to in-put league results and tables are updated in a flash. I always actively promote webteams sites as a super idea and everything is done for you which makes it more than value for money.

  • Automatically generated stats and league tables. Also the site is very easy to use (myself being the administrator for the team) I find it an excellently developed site for its practical use.

  • The Stats for each player is excellent, particularly like the pie chart features. all in all I think the website is excellent value for money and it’s so easy having all the averages and stats and league table automatically worked out.

Interestingly the Fantasy Stats featured just as highly in your answers to what you least liked!!! So like Marmite, some people love it - some people hate it.

What do you like least?
THE FANTASY STATS DOES CAUSE PROBLEMS WITH PLAYERS AND PARENTS ALIKE. IS THERE ANYWAY THIS CAN BE GIVEN AS A CHOICE OF UPDATING IF WANTED ?

We promise, we'll make this an optional feature next year. :)

Stay tuned for our full results!