Customer Survey 08/09 - Results

Thanks to all who took part in our end of season survey. This brief report details what you like about Web Teams and what enhancements you'd like to see made to the service.

A. What you like about Web Teams

Our previous post on the survey gave some of the comments you made on what you like best about Web Teams:
- What you like best about Web Teams

The chart below confirms that it is the quality of the statistics (league table, player stats, goal scorer stats) that you get after entering your match data.


Fig 1. How important are the automatically generated site statistics such as league table, player and team stats

The best way to get users is through existing user recommendations. The chart below show how likely you are to recommend Web Teams to friends.


Fig 2. How likely are you to recommend Web Teams to a friend

An average mark here of 9.3 is just incredible. This relates to a Net Promoter (marketing speak :)) score of over 80 and we really, really appreciate this!

B. What Web Teams enhancements you want

The following requests were made by at least three or more users.

1. More characters should be allowed for news items and match reports
   18 May 09 - Done - News item length increased from 2,000 characters to 3,000 and match report length increased from 6,000 to 8,000.
   
   
2. The league table should have a simple view by default – the advanced home and away view should appear on request
   18 May 09 - Done
   
   
3. The fantasy stats should have an “opt out” checkbox for those teams who don't want them
   18 June 09 - Done
   http://webteams.blogspot.com/2009/06/fantasy-stats-you-either-love-them-or.html
   
   
4. Players who have left the club should be less prominently displayed on the site
   14 July 09 - Done
   http://webteams.blogspot.com/2009/07/indicate-players-who-have-left-your.html
   
   
5. It should be possible to add details and pictures of the manager, chairman, physio, tea lady and associate these club members with new items
   14 July 09 - Done
   http://webteams.blogspot.com/2009/07/give-your-club-staff-home-on-web-teams.html
   
   
6. The goal descriptions should have some new and varied content
   
   
7. It should be easier to move site links up and down
   18 May 09 - Done

We'll try our best to implement all of these improvements for the start of next season!

Thanks once again to everyone who took the time to provide their feedback